Hello everyone!
I've improved account support and the steps involved in setting up or recovering access to a website account. This update also makes account notices clearer, so it's easier to understand when you need to sign in again or choose a new password.
Easier Account Setup
Newly invited users are guided through choosing their own password. If an account needs a password change, the website explains the next step before you continue.
The aim is to make the process straightforward when you're getting started or returning to an account that needs attention.
Better Support
I've improved the tools used by authorized staff to investigate account problems and help users recover access. Account status messages and two-factor notices have also received corrections.
If you need help signing in, use the website's recovery options or contact Support. Please keep passwords and recovery codes out of public posts.
A Clearer Website
Account menus are easier to use, and notices around restricted pages are more understandable. These are small changes, but they should make it less confusing to work out what to do next.
Changelog
- Account setup and required password changes gained clearer guidance.
- Account-support tools received usability improvements.
- Account status and two-factor notices were corrected.
- Account menus became easier to use.
- Messages around restricted pages became clearer.
So what's next?
I'll keep improving the website's reliability and the pages you use to manage your account. If a message leaves you unsure what to do, let me know which page you were on so I can make it clearer.
All the best, Austen