Xyren XYREN
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launcher accounts support

Updates May 1st - Account Tabs and Easier Support

The launcher gained Account, Admin and My Logs tabs, along with a more convenient way to send a support report. These additions put common account tasks and useful troubleshooting information closer to hand.

A
Austen
Author

Hello everyone!

The launcher gained Account, Admin and My Logs tabs, along with a more convenient way to send a support report. These additions put common account tasks and useful troubleshooting information closer to hand.

Your Account

The Account tab brings together your account summary, password change and links to the relevant security settings. You can also reach Discord linking and sign-out options from there.

Some security tasks open the website, where there is more room to complete the steps clearly. Follow the confirmation messages when changing account settings.

Support and My Logs

Where available for your account, My Logs shows your own client log output. The support-report option gathers diagnostic information to help investigate a problem, including relevant client, device and connection details.

Keep support bundles and detailed logs in private Support rather than posting them publicly. Include a short explanation of what went wrong; a report is much more useful with that context.

Staff Access

Authorized staff receive an Admin tab with relevant shortcuts and a server-status summary. The tabs available to you follow your account's access.

Everyday Polish

The launcher received improvements for reopening an existing window and keeping download progress responsive. Reporting controls also received clearer feedback to avoid accidental repeat submissions.

The first-run notice explains the diagnostic and device information used by the launcher. Please read it and contact Support with questions about personal-data handling.

Changelog

So what's next?

I'll continue improving the launcher around the things you use most: opening the game, managing your account and getting help when something breaks.

All the best, Austen